지원
FreshSave 사용 중 문제가 있거나 계정/결제/데이터 삭제 문의가 있으면 아래 정보를 확인하세요.
문제 설명
앱 이름, 기기 모델, 재현 단계를 함께 보내면 더 빠르게 확인할 수 있습니다.
계정/데이터
계정 삭제나 데이터 삭제 요청은 등록 이메일 또는 앱 내 삭제 기능을 기준으로 처리합니다.
결제 문의
스토어 결제와 환불은 Apple 또는 Google 계정의 구매 내역에서 먼저 확인하세요.
Contact
Email: ootssu@ootssu.com
Include your device model, iOS or Android version, and a description of the issue.
Frequently Asked Questions
Do I need an account?
No. FreshSave opens straight to your food list and works as a guest. Connect an account (Account tab → Link an Account) only if you want your list synced across devices; your items stay as they are. If you sign in to an account that already exists, the guest items on this device are not merged into it — the app asks before doing so.
How do I scan an expiry date?
Tap the camera button on the Add Item screen. The image is processed on-device (Apple Vision on iPhone, Google ML Kit on Android) — no photos leave your device.
How do I cancel my subscription?
iPhone: Settings app → your name → Subscriptions → FreshSave → Cancel Subscription. Android: Google Play → Payments & subscriptions → Subscriptions → FreshSave.
How do I restore purchases?
Open the Pro screen (tap the Pro badge on the Recipes tab) and choose Restore Purchases.
How many AI recipe suggestions do I get?
Free: 3 per month. Pro: a generous daily fair-use limit. The limit is counted on our server, so reinstalling the app does not reset it.
How do I delete my data or account?
Open FreshSave → Account → Delete Account (signed in) or Delete My Data (guest). Your FreshSave data is erased immediately. Details: ootssu.com/freshsave/delete-account.html.
Are my food photos uploaded to a server?
No. Date scanning runs on-device only. Photos are never uploaded; for signed-in accounts only your food items (name, expiry date, category, quantity, notes) are synced.
지원이 필요하신가요?
앱, 계정, 결제, 데이터 삭제 문의는 이메일로 보내주세요.