지원
Zone 2 Longevity Coach 사용 중 문제가 있거나 계정/결제/데이터 삭제 문의가 있으면 아래 정보를 확인하세요.
문제 설명
앱 이름, 기기 모델, 재현 단계를 함께 보내면 더 빠르게 확인할 수 있습니다.
계정/데이터
계정 삭제나 데이터 삭제 요청은 등록 이메일 또는 앱 내 삭제 기능을 기준으로 처리합니다.
결제 문의
스토어 결제와 환불은 Apple 또는 Google 계정의 구매 내역에서 먼저 확인하세요.
Contact
Email: ootssu@ootssu.com
Include device model, iOS or Android version, and the issue description.
Frequently Asked Questions
My heart rate isn't showing up.
On iPhone, open Settings → Privacy & Security → Health → Zone 2 Longevity Coach. Enable Heart Rate, Workouts, Active Energy, and related types. An Apple Watch or compatible heart-rate device is required. On Android, open Health Connect → App permissions → Zone 2 and allow Heart rate, Resting heart rate, Exercise, Sleep, and VO₂ max. A wearable or heart-rate monitor that writes to Health Connect is required.
How is my Zone 2 determined?
The app estimates your Zone 2 heart-rate range using standard formulas and your age. You can refine it manually in Settings.
How do I cancel my subscription?
Settings app → your name → Subscriptions → Zone 2 Longevity Coach → Cancel Subscription.
How do I restore a purchase?
Open the app → Settings → Restore Purchases.
How do I delete my account?
Open the app → Settings → Delete Account. Session metadata is removed. HealthKit data remains on your device.
Is this a medical device?
No. The app is informational only. Consult your physician before starting an exercise program.
지원이 필요하신가요?
앱, 계정, 결제, 데이터 삭제 문의는 이메일로 보내주세요.