지원
K-Pop Heardle 사용 중 문제가 있거나 계정/결제/데이터 삭제 문의가 있으면 아래 정보를 확인하세요.
문제 설명
앱 이름, 기기 모델, 재현 단계를 함께 보내면 더 빠르게 확인할 수 있습니다.
계정/데이터
계정 삭제나 데이터 삭제 요청은 등록 이메일 또는 앱 내 삭제 기능을 기준으로 처리합니다.
결제 문의
스토어 결제와 환불은 Apple 또는 Google 계정의 구매 내역에서 먼저 확인하세요.
Common questions
How do I play?
Tap play to hear the first 1 second of today's song. If you guess wrong, the next attempt plays a longer snippet — 2s, 4s, 7s, 11s, and finally 16s. You have six attempts total. Type the song title or artist into the search bar; the autocomplete lists candidates from today's eligible song set.
Does the song title and the artist both have to be correct?
Yes, the default mode is strict: both must match. You earn partial credit if you nail the artist but miss the song title.
What is the per-group daily?
In addition to a single global daily song, K-Pop Heardle picks one daily song per group in the catalog — more than 80 groups today, and the list grows each time the catalog is refreshed. Pick a group on the home screen to play that group's daily.
Why is everyone getting the same song?
Today's pick is deterministic per date. The puzzle generator uses the date as the seed, so every player worldwide playing on the same calendar day sees the same song. That keeps share-your-result grids meaningful.
Where does the audio come from?
All clips are Apple's standard 30-second iTunes preview clips. The app only trims how much of that preview plays on each attempt — it does not host or modify the audio.
Do I need an internet connection?
Yes, for the audio preview and for fetching the daily catalog. The app falls back to a bundled catalog on first launch so the experience still works if the catalog server is unreachable.
Do I need an account?
No. There is no sign-up and no login on either platform. On iOS, if Game Center is enabled on your device, your scores can optionally post to Apple's Game Center leaderboards; the Android version has no leaderboards.
What is Heardle Pro, and is it a subscription?
Heardle Pro is a one-time purchase, not a subscription (US $4.99 or the local equivalent set by your store). It unlocks the full archive of past dailies, unlimited practice rounds (free play gives three per day), and pinning your favourite groups to the top of the home screen. Everything else — the daily, New Releases, every group daily, statistics, and the share card — stays free.
I bought Pro but a new device doesn't have it.
Open the Pro screen and tap Restore while signed in to the same Apple Account or Google account you bought it with. Because it is a one-time purchase tied to that store account, restoring is all that is needed — there is nothing to log in to. If Restore reports an error rather than restoring, email us with the store you bought from and the approximate purchase date.
I want a refund.
Refunds are handled by the store, not by us: use Apple's Report a Problem flow for App Store purchases, or Google Play's order history for Play purchases. If you were charged but Pro never unlocked, email us and we will help you chase it.
How do I reset my stats?
On iOS, open iOS Settings → K-Pop Heardle and toggle Reset Stats. On Android, clear the app's data in Android Settings → Apps → K-Pop Heardle → Storage. On either platform, deleting and reinstalling the app also clears everything. There is no cloud backup because nothing is stored in the cloud — note that this also clears your streak, and that a Pro purchase is not lost (restore it from the Pro screen).
A song or artist is missing from the catalog.
Please email us with the group name and the song title. We refresh the catalog periodically and welcome additions for groups already in scope.
The preview clip won't play.
Check that your device has an internet connection and that the system volume is up — on iPhone also check that the silent switch is off. If the issue persists, please email us with your OS version, device model, and the date of the song that failed.
Still stuck?
Email ootssu@ootssu.com with your iOS or Android version, your device model, and a description of the issue. Screenshots help a lot.
지원이 필요하신가요?
앱, 계정, 결제, 데이터 삭제 문의는 이메일로 보내주세요.