지원
Aurnia 사용 중 문제가 있거나 계정/결제/데이터 삭제 문의가 있으면 아래 정보를 확인하세요.
문제 설명
앱 이름, 기기 모델, 재현 단계를 함께 보내면 더 빠르게 확인할 수 있습니다.
계정/데이터
계정 삭제나 데이터 삭제 요청은 등록 이메일 또는 앱 내 삭제 기능을 기준으로 처리합니다.
결제 문의
스토어 결제와 환불은 Apple 또는 Google 계정의 구매 내역에서 먼저 확인하세요.
FAQ
Do I need an account?
No. Recovery score, trends, journal, sleep stories and Smart Alarm work without an account, and your data stays on your iPhone. An account is only needed for the AI Morning Brief.
Why is the recovery score "Calibrating"?
Aurnia needs 7 nights of data before computing a personal Recovery Score. During calibration, the app still shows duration and a basic morning summary, created on your device.
Smart Alarm didn't fire
Smart Alarm (Pro) sends a time-sensitive iPhone notification at your target wake time. Allow notifications for Aurnia, and make sure your Focus mode lets time-sensitive notifications through.
How do I delete my data?
With an account: Settings → Account → Delete account. Without an account: Settings → Account → Delete data on this device. Details: Delete your account & data.
I deleted my account by mistake
Deletion is immediate and cannot be undone. You can sign in again to create a new Aurnia profile; HealthKit history repopulates automatically as your baseline rebuilds. Your subscription is tied to your Apple ID — use Restore Purchases.
I bought Pro but the AI Brief still says "requires Pro"
Tap Settings → Aurnia Pro → Restore Purchases. If that doesn't help, force-quit the app and re-launch.
How do I stop sending data to AI?
Settings → Account → turn off "Share sleep summary with AI". The AI Morning Brief then stops; everything else keeps working.
How do I cancel my subscription?
iPhone Settings → [your name] → Subscriptions → Aurnia Pro → Cancel.
Contact
Email: ootssu@ootssu.com — typical response within 24 hours.
Important reminders
- Aurnia is a wellness companion, not a medical device.
- Sleep analysis runs on your device.
- The cloud is used only to generate your AI Morning Brief — for Pro subscribers, and only after you allow it.
지원이 필요하신가요?
앱, 계정, 결제, 데이터 삭제 문의는 이메일로 보내주세요.