Petport

App: Petport (iPhone — App Store id6763766224) — Developer: OOTSSU

You can permanently delete your Petport data at any time, with or without a connected account. Petport works without signing in: it creates a private guest account on your device, and you can optionally connect email, Apple or Google later (Settings → Account).

Option 1 — Delete in the app (recommended)

1. Open Petport on your iPhone and go to the Settings tab.
2. Tap Delete account (if you connected an account) or Delete my data (if you use Petport as a guest).
3. Confirm. Your Petport data is deleted immediately. If the deletion cannot be completed (for example, you are offline), nothing is deleted, you stay signed in, and the app shows the reason so you can try again.

After deletion the app keeps working with a new, empty guest session.

Option 2 — Request by email

If you can no longer open the app, email ootssu@ootssu.com with the subject “Petport account deletion”. Send it from the email address you connected in Petport, or include that address. We verify ownership and complete the deletion within 30 days. A guest account is not linked to any email or name, so we cannot find it by email — please delete guest data in the app.

What is deleted

• Your pets (name, species, breed, date of birth, microchip number).
• Your trips and generated checklists, including which items you checked off.
• Your documents: the photos stored in your private vault and the text read from them.
• Your Petport profile record.

Your sign-in account

OOTSSU apps share one sign-in service. If you do not use the same sign-in with another OOTSSU app, your sign-in record (email or Apple/Google identifier, or the guest identifier) is deleted together with your Petport data. If you do, the sign-in record is kept only so that the other app keeps working; no Petport data remains linked to it.

What is kept

• Purchase and subscription records held by Apple and our payment processor (RevenueCat), as required for billing, refunds and tax. Deleting your data does not cancel a subscription — cancel it in your Apple ID subscription settings.
• Counts of checklist-generation requests (dates and numbers — no pet details or trip content), tied to your now-deleted account identifier, and daily counts keyed by a salted one-way hash of your network address. They are used only for abuse prevention and fair-use limits (a new guest account created after deletion starts with its own free allowance; overall use is capped by daily per-network limits and an overall daily cap). Daily counts are deleted automatically after 35 days and network-hash counts after 7 days; a free account’s lifetime counter is a single number and stays.

Retention period

In-app deletion takes effect immediately. Email requests are completed within 30 days. Routine infrastructure backups that may briefly contain deleted data are rotated out within about 30 days. Trip and pet details used to build a checklist were processed by Anthropic; under its commercial terms Anthropic deletes API inputs and outputs within 30 days.

Contact

Questions about deleting your data? Email ootssu@ootssu.com.