이름상점

Frequently Asked Questions

What can the app read for me?

Saju (four pillars), tarot, dream reading, past-life, name interpretation, naming suggestions, compatibility, and a free-text consultation. Each reading is generated from the details you enter.

Do I need an account?

No. The app has no sign-in. Your credits and reading library are tied to an anonymous identifier stored on your device. Because of that, they do not transfer to another device, and deleting the app makes them unreachable.

What are credits, and what is the Unlimited Pass?

Most readings cost credits. You start with a few free credits and can buy credit packs, or hold an Unlimited Pass (monthly or yearly) which covers most reading types without spending credits. A few specialist readings — naming, baby naming, and business naming — always cost credits and are not included in the pass.

I bought the pass but a reading still asked for credits.

Update to the latest version. In earlier builds the app could continue before our server had registered the new subscription, which could deduct credits from a pass holder. The current version waits for the pass to register before continuing, and no longer offers a pass you already hold. If you were charged twice, email us and we will restore the credits.

My reading failed. Were my credits taken?

No. Credits are deducted and the reading generated in a single server operation, and the deduction is refunded automatically if generation fails. If a reading was interrupted, reopen the app — an unfinished reading is retried with the same token, so you are never charged twice for it.

How do I cancel my subscription?

On iPhone: Settings → your name → Subscriptions → select the pass → Cancel. Cancel at least 24 hours before the period ends to avoid the next charge. On Android, cancel in the Play Store under Payments and subscriptions.

How do I restore a purchase?

Open the paywall and tap Restore. This re-reads your store purchases. Note that credits bought under a previous device identifier cannot be restored, because they are not tied to your Apple ID.

How do I delete my data?

Deleting the app removes the identifier and your local library. To have the matching server records deleted, email us from the device you use and describe the readings and approximate dates; we will locate and delete them within 30 days.

Is a reading advice?

No. Readings are generated for entertainment and self-reflection. They are not medical, legal, financial, or professional advice, and not a prediction of future events. Do not use them to make consequential decisions.

Still stuck?

Email ootssu@ootssu.com with your device model, iOS or Android version, and what you were doing when the problem happened.