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Frequently Asked Questions

Is Flara a medical app? Can it diagnose eczema or psoriasis?

No. Flara is a personal tracking and pattern observation tool, not a medical device. AI-generated observations are for informational purposes only and are not a substitute for professional medical advice. Always consult a qualified dermatologist for diagnosis and treatment.

How does the AI pattern analysis work?

Flara sends an anonymized summary of your 30-day logs to Claude (Anthropic) to generate weekly pattern reports. Your email, account identifiers, precise location, and skin photos are never included. Anthropic does not use your data to train its models.

Can I use Flara without the AI features?

Yes. If you don't grant AI Data Sharing consent during onboarding (or turn it off later in Settings), all logging features remain available — only pattern analysis and trigger summaries are disabled.

Where are my skin photos stored?

In your private Supabase Storage space, protected by Row Level Security so only you can read them. Photos are never sent to Anthropic or any AI service, and they are resized to 800px on-device before upload.

How does Flara know the weather?

Apple WeatherKit runs on your device — your precise location never leaves your phone. Only the resulting temperature, humidity, UV index, and condition are stored against your logs.

What's in Flara Pro?

Unlimited skin logs, photo timeline with severity heatmap, cosmetic barcode scanner, unlimited AI analyses, HealthKit sleep/heart-rate sync, and doctor-visit PDF export.

How do I cancel my subscription?

Settings app → your name → Subscriptions → Flara → Cancel Subscription.

How do I restore purchases?

Open Flara → Settings → Subscription → Restore purchases.

How do I delete my account?

Open Flara → Settings → Data → Export / Delete my data. All logs, photos, AI outputs, and account data are permanently deleted immediately.

Is my skin data shared with advertisers?

No. Flara contains no advertising SDK. Your skin and wellness data is never sold or shared with advertisers or data brokers under any circumstances.

Can I export my data?

Yes. Any user can export a JSON archive of their logs from Settings → Data. Pro subscribers can also export a PDF report suitable for sharing with a dermatologist.